Terms & Conditions
We obviously need to display our terms and conditions below. But basically we want you to be happy with your purchase and we like to listen to our customers, and if something goes wrong, we like to look after you in the same manner as we would be expected to be looked after by a company.
General
No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.
Prices
All prices displayed include VAT.
Delivery
The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
Payment
Payment is due at the time of order, preferably by Paypal. If you wish to pay by debit or credit card, please telephone our retail outlet on +44 (0)1752 941265 (if no reply, please text Gillian on +44 (0)7808 521859). Goods remain the property of phoenix-wings.com until fully paid for.
Warranty
Products sold by phoenix-wings.com are guaranteed against defects in material and workmanship for a period of one year. Please note, we cannot accept responsibility for a crystal or stone’s natural variations, natural cleavages or inclusions, or damage resulting from misuse.
Returned Goods
Notification of damage or wrongly shipped goods or incompletely shipped goods should be made within 60 days of delivery. Any claim made outside of 60 days will not be accepted.
The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.
The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.
Legal Liability
The contracts from the sales of goods by phoenix-wings.com shall be subject to and governed by English law.
Liability of phoenix-wings.com shall in no circumstance exceed the original value of the price charged for the goods. Phoenix-wings.com cannot accept liability for injury or negative consequence of using the products it sells.
Acceptance of terms
By placing an order with phoenix-wings.com you are agreeing to be bound by our terms and conditions.
This does not affect your statutory rights as a customer.
General
No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.
Prices
All prices displayed include VAT.
Delivery
The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
Payment
Payment is due at the time of order, preferably by Paypal. If you wish to pay by debit or credit card, please telephone our retail outlet on +44 (0)1752 941265 (if no reply, please text Gillian on +44 (0)7808 521859). Goods remain the property of phoenix-wings.com until fully paid for.
Warranty
Products sold by phoenix-wings.com are guaranteed against defects in material and workmanship for a period of one year. Please note, we cannot accept responsibility for a crystal or stone’s natural variations, natural cleavages or inclusions, or damage resulting from misuse.
Returned Goods
Notification of damage or wrongly shipped goods or incompletely shipped goods should be made within 60 days of delivery. Any claim made outside of 60 days will not be accepted.
The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.
The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.
Legal Liability
The contracts from the sales of goods by phoenix-wings.com shall be subject to and governed by English law.
Liability of phoenix-wings.com shall in no circumstance exceed the original value of the price charged for the goods. Phoenix-wings.com cannot accept liability for injury or negative consequence of using the products it sells.
Acceptance of terms
By placing an order with phoenix-wings.com you are agreeing to be bound by our terms and conditions.
This does not affect your statutory rights as a customer.