Frequently Asked Questions
Question 1 - Are you still open?
Great News! Our high street shop is open again now - Tuesdays 10.00 to 16.00, Thursdays, Fridays & Saturdays 10.00 to 17.00.
However, we understand many of you may be still nervous about shopping in the City Centre due to the pandemic. So we are still working to ensure you can contact us in the other ways, as follows:
However, we understand many of you may be still nervous about shopping in the City Centre due to the pandemic. So we are still working to ensure you can contact us in the other ways, as follows:
- Here our website www.phoenix-wings.com
- On eBay at phoenixwingscrystaldelight
- You can still contact us via email here [email protected]
- via our Facebook page www.facebook.com/PhoenixWingsCrystals
- You can also contact us on the shop number 01752 941265 with your order. If you can’t find what you are looking for, please ask, as we may well have it in stock, but it might not have been uploaded to our website or eBay store yet.
Question 2 - When will your shop reopen?
We are now very happy to be able to say - WE ARE OPEN AGAIN!
We are working hard to ensure our shop is a safe environment (as much as possible). We are cleaning the premises and stock regularly, and maintaining certain safety routines, to try to ensure the safety of our customers and staff. As an holistic health company, we must be led by the government and health authorities guidelines to ensure the safety, health and well-being of our customers and staff. Thank you for your understanding and co-operation.
We are working hard to ensure our shop is a safe environment (as much as possible). We are cleaning the premises and stock regularly, and maintaining certain safety routines, to try to ensure the safety of our customers and staff. As an holistic health company, we must be led by the government and health authorities guidelines to ensure the safety, health and well-being of our customers and staff. Thank you for your understanding and co-operation.
Question 3 - Are you still practising any of your holistic therapies?
We understand that many people believe that holistic therapies may be an excellent approach to treating people affected by the virus, physically, mentally, emotionally and spiritually.
Having studied the guidelines, we are extremely happy to say that we are now able to offer our full range of therapies again - with additional safety checks and procedures in place. Please telephone 01752 941265 to discuss your needs and book a therapy slot
Having studied the guidelines, we are extremely happy to say that we are now able to offer our full range of therapies again - with additional safety checks and procedures in place. Please telephone 01752 941265 to discuss your needs and book a therapy slot
Question 4 - I have an item of stock put back that I am paying instalments on.
How do I pay for it and/or pick it up from the shop?
How do I pay for it and/or pick it up from the shop?
Don’t worry. Your item are safely put away and they are ready for you to collect, as soon as you have finished paying your installments. If you still are nervous about City Centre shopping, you can call us on 01752 941265 to discuss making payments or collection/delivery of your item, or you can PayPal us an instalment at paypal.me/websalesphoenix, (but please notify us if you wish to do this).
Question 5 - I am booked onto one or several of your courses this year. What happens if the courses have to be cancelled?
We have been busy delivering training again to those candidates who were in the middle of a course when we were place in National Lockdown.
We are aware that many of you have booked spaces and paid deposits for our courses. Now that we have reopened, we will allocate new dates to the course list, . We will, of course, let all of you know the new dates in plenty of time before the course starts. For anybody who cannot make the new dates, we will either return your deposit or you may decide that we keep it safe for the same course next time we run it. You can also switch your deposit to any other course we are running.
We are aware that many of you have booked spaces and paid deposits for our courses. Now that we have reopened, we will allocate new dates to the course list, . We will, of course, let all of you know the new dates in plenty of time before the course starts. For anybody who cannot make the new dates, we will either return your deposit or you may decide that we keep it safe for the same course next time we run it. You can also switch your deposit to any other course we are running.
Question 6 - When will the Reiki Share Group and Meditation Group re-open?
Sadly this is one area that we are not able to reopen yet. This is due to a lack of space in our therapy/ training room.
Several of our group members are more vulnerable, due to age and immune-deficiencies, and we will only re-open the groups once we are completely satisfied that we can do so without compromising anyone's health and safety.
We will try to get back to group activity as soon as we are able. This will be after a deep clean of the premises, and the introduction of any new guidelines to ensure the safety and well-being of all attendees and staff.
Several of our group members are more vulnerable, due to age and immune-deficiencies, and we will only re-open the groups once we are completely satisfied that we can do so without compromising anyone's health and safety.
We will try to get back to group activity as soon as we are able. This will be after a deep clean of the premises, and the introduction of any new guidelines to ensure the safety and well-being of all attendees and staff.
Question 7 - Are you still accepting orders?
Yes, we are still accepting orders through our online channels. Our high street shop also reopened, and stocks our vast range of products. We know you will love visiting our beautiful shop, so why not treat yourself to visit!
We are working hard to ensure you can contact us in the following ways:
We are working hard to ensure you can contact us in the following ways:
- Here our website https://www.phoenix-wings.com
- On eBay at phoenixwingscrystaldelight
- You can still contact us via email here [email protected]
- via our Facebook page www.facebook.com/PhoenixWingsCrystals
- You can also call us on temporary contact number 07808 521859 with your order. If you can’t find what you are looking for, please ask, as we may well have it in stock, but it might not have been uploaded to our website or eBay store yet.
Question 8 - How long does it take to process my order and dispatch it?
We will endeavour to process any website or eBay order quickly and dispatch your item/s to you as soon as possible. Please bear in mind that we use second-class postage, and it may take slightly longer to receive your order via post, due to Royal Mail prioritising urgent post during the Covid-19 pandemic. If you have any concerns about an order that you feel is overdue, please telephone the shop contact number 01752 941265 to discuss this.