Our Covid Policy
This policy outlines some of the key measures we have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.
Adhering to guidelines
Throughout the pandemic, we will be following guidelines issued by the government, NHS, other relevant authorities and our insurance providers regarding safe and hygienic practice and the use of any personal protective equipment (PPE).
COVID-19 Risk Assessment
We have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:
Health screening
Prior to seeing any of our clients/ students we will be:
Enhanced cleaning and hygiene measures
We have introduced enhanced cleaning and hygiene measures between therapies and on courses, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as pillows, pillow cases and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.
Adapting or restricting treatments/ courses
It may be necessary for us to adapt or restrict certain therapies/ courses, in order to reduce the risk of spreading COVID-19 and/or protect our clients/ students health and safety. Any clients/ students likely to be impacted will be advised as soon as possible.
Maintaining social distancing
Please note that while many therapies/ courses involve close contact, we will be observing social distancing measures wherever possible. For therapies, this might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment. For courses, maintaining an appropriate distance between students, and managing the use of shared spaces and facilities. Where close contact is required, we will be maintaining the full use of PPE equipment for parties involved, and pairing students in ‘bubbles’, as guidance advises.
Cancellations policy
If a treatment/ course is cancelled or deferred at short notice because our client/ student has COVID-19 or has symptoms of COVID-19, there will be no cancellation fee. The client will be asked to kindly ring and confirm that their appointment/ course needs to be cancelled or deferred because they have COVID-19 or symptoms of COVID-19.
For more information…
We are happy to be contacted to discuss any aspect of your treatment/ course during this time. Please contact us at:
Phoenix Wings Crystals
Telephone: 01752 941265
Email: phoenix-wings@uwclub.net
Facebook: Phoenix Wings Crystals
Adhering to guidelines
Throughout the pandemic, we will be following guidelines issued by the government, NHS, other relevant authorities and our insurance providers regarding safe and hygienic practice and the use of any personal protective equipment (PPE).
COVID-19 Risk Assessment
We have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:
- identify what work activity or situations might cause transmission of the virus;
- think about who could be at risk;
- decide how likely it is that someone could be exposed; and to
- act to remove the activity or situation, or if this isn’t possible, control the risk.
Health screening
Prior to seeing any of our clients/ students we will be:
- monitoring our own health and deferring treatments/ teaching if we have COVID-19 or symptoms of COVID-19.
- contacting our clients/ students 24 hours in advance and deferring any treatments/ teaching if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self-isolate.
- asking our clients/ students to call and cancel or defer treatment/ teaching on the morning of their appointment/ course if they have a temperature or other symptoms of COVID-19.
- temperature testing of clients/ students on arrival for therapy/ course. If the temperature is raised, the student will be asked to please defer their therapy/course and advised to get a Covid-19 test.
Enhanced cleaning and hygiene measures
We have introduced enhanced cleaning and hygiene measures between therapies and on courses, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as pillows, pillow cases and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.
Adapting or restricting treatments/ courses
It may be necessary for us to adapt or restrict certain therapies/ courses, in order to reduce the risk of spreading COVID-19 and/or protect our clients/ students health and safety. Any clients/ students likely to be impacted will be advised as soon as possible.
Maintaining social distancing
Please note that while many therapies/ courses involve close contact, we will be observing social distancing measures wherever possible. For therapies, this might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment. For courses, maintaining an appropriate distance between students, and managing the use of shared spaces and facilities. Where close contact is required, we will be maintaining the full use of PPE equipment for parties involved, and pairing students in ‘bubbles’, as guidance advises.
Cancellations policy
If a treatment/ course is cancelled or deferred at short notice because our client/ student has COVID-19 or has symptoms of COVID-19, there will be no cancellation fee. The client will be asked to kindly ring and confirm that their appointment/ course needs to be cancelled or deferred because they have COVID-19 or symptoms of COVID-19.
For more information…
We are happy to be contacted to discuss any aspect of your treatment/ course during this time. Please contact us at:
Phoenix Wings Crystals
Telephone: 01752 941265
Email: phoenix-wings@uwclub.net
Facebook: Phoenix Wings Crystals