01752 941265
Phoenix Wings Crystals
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Our Covid Policy

This policy outlines some of the key measures we have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Adhering to guidelines
Throughout the pandemic, we will be following guidelines issued by the government, NHS, other relevant authorities and our insurance providers regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment
We have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:


  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • decide how likely it is that someone could be exposed; and to
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening
Prior to seeing any of our clients/ students we will be:
  • monitoring our own health and deferring treatments/ teaching if we have COVID-19 or symptoms of COVID-19.
  • contacting our clients/ students 24 hours in advance and deferring any treatments/ teaching if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self-isolate.
  • asking our clients/ students to call and cancel or defer treatment/ teaching on the morning of their appointment/ course if they have a temperature or other symptoms of COVID-19.
  • temperature testing of clients/ students on arrival for therapy/ course. If the temperature is raised, the student will be asked to please defer their therapy/course and advised to get a Covid-19 test.

Enhanced cleaning and hygiene measures
We have introduced enhanced cleaning and hygiene measures between therapies and on courses, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as pillows, pillow cases and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.


Adapting or restricting treatments/ courses
It may be necessary for us to adapt or restrict certain therapies/ courses, in order to reduce the risk of spreading COVID-19 and/or protect our clients/ students health and safety. Any clients/ students likely to be impacted will be advised as soon as possible.

Maintaining social distancing
Please note that while many therapies/ courses involve close contact, we will be observing social distancing measures wherever possible. For therapies, this might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment. For courses, maintaining an appropriate distance between students, and managing the use of shared spaces and facilities. Where close contact is required, we will be maintaining the full use of PPE equipment for parties involved, and pairing students in ‘bubbles’, as guidance advises.

​
Cancellations policy
If a treatment/ course is cancelled or deferred at short notice because our client/ student has COVID-19 or has symptoms of COVID-19, there will be no cancellation fee. The client will be asked to kindly ring and confirm that their appointment/ course needs to be cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

​For more information…
We are happy to be contacted to discuss any aspect of your treatment/ course during this time. Please contact us at:
Phoenix Wings Crystals
Telephone: 01752 941265
Email: phoenix-wings@uwclub.net
Facebook: Phoenix Wings Crystals



​

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Postal Address

Phoenix Wings Crystals - phoenix-wings.com
109 Cornwall Street, Plymouth, Devon
PL1 1PA    United KIngdom

Contact Us

Shop  Phone :  +44 (0) 1752 941265
Email :  phoenix-wings@uwclub.net
Facebook page :  Phoenix Wings Crystals


© COPYRIGHT 2015. ALL RIGHTS RESERVED.
  • About
  • Crystal Tumblestones
    • Tumblestones A - C >
      • Agate Tumblestones
      • Amethyst / Citrine Tumblestones
      • Aventurine Tumblestones
      • Beryl Tumblestones
      • Calcite Tumblestones
      • Chalcedony Tumblestones
      • Copper Based Tumblestones
      • Corundum Tumblestones
    • Tumblestones D - I >
      • Dolomite Tumblestones
      • Feldspar Tumblestones
      • Fluorite Tumblestones
      • Fossils and Shells
      • Garnet Tumblestones
      • Gypsum Tumblestones
    • Tumblestones J - M >
      • Jade Tumblestones
      • Jasper Tumblestones
      • Kyanite Tumblestones
      • Man Made Tumblestones
      • Marble Tumblestones
      • Mica Tumblestones
    • Tumblestones N - Q >
      • Obsidian / Glass Tumblestones
      • Onyx Tumblestones
      • Opal Tumblestones
      • Other Tumblestones
      • Quartz Tumblestones
      • Quartz Included Tumblestones
    • Tumblestones R - S >
      • Rhyolite Tumblestones
      • Serpentine Tumblestones
      • Spodumene Tumblestones
      • Stromatolite Tumblestones
    • Tumblestones T - Z >
      • Tektite Tumblestones
      • Tiger's Eye Tumblestones
      • Topaz Tumblestones
      • Tourmaline Tumblestones
      • Zeolite Tumblestones
      • Zoisite Tumblestones
  • Other Products
    • Books, CD's & Greetings Cards
    • Divination
    • Incense, Essences, Sage & Oils >
      • Incense Holder & Oil Burners
    • Jewellery
    • Raw Minerals
    • Gift Sets & Bags
    • Large & Medium Gift Items
  • Therapies
    • Crystal Healing Therapy
    • Reiki and Karuna Reiki
    • Angel Healing Therapy
    • Shamanic Soul Retrieval Therapy
  • Learn With Us
    • Courses >
      • Crystals for Self Healing
      • Usui Shiki Ryoho Reiki Courses
      • Karuna Reiki Course
      • Angel Healing Therapy Courses
      • Shamanic Soul Retrieval Therapy Course
      • Shamanic Medicine Wheels Course
      • Pleiadian Harmonics Course
    • Groups >
      • Reiki Share Group
      • Meditation Group
  • Let Us Help
    • FAQ's
    • Terms & Conditions
    • Contact Us
  • Blog